Employee performance through self efficacy : A case study of Malaysia

Abstract

This paper seeks to determine the impact of self-efficacy on employee performance in the insurance business of Malaysia. The paper delineates the fundamental components of self-efficacy and emphasises its significance in shaping the culture of the service industry to enhance productivity. This can be influenced by factors such as job satisfaction, motivation, and stress. Additionally, it highlights the insurance company's inclination towards developmental interventions as a response to environmental changes, both within Malaysia and globally. This study offers insights into the potential impact of self-efficacy on employee performance by examining existing literature and adding case examples