AN EFFECTIVENESS STUDY OF A SMART INSTITUTIONAL PARCEL MANAGEMENT SYSTEM IMPLEMENTED AT POLITEKNIK MUKAH

Abstract

The institutional parcel management system is becoming increasingly vital for managing all staff packages received by operators at the front desk counter. Institutional parcel management has evolved significantly from a paper-based system to one that is digital and Internet of Things (IoT) enabled, with supported electronic applications. Previous research has resulted in the development of various solutions; however, all of these improvements have been designed for web-based parcel management systems. Available for free on smartphones, but does not support PC and smartphone applications. These systems do not fully utilise the barcode scanner which available in the smartphone for free and not support for both PC and smartphone applications. Therefore, a Smart Institutional Parcel Management System with QR Code Scanner Application has been proposed and developed to significantly support the management of parcel processes. This invention is simply utilised for barcode scanning on smartphones in both Android and iOS applications, and it is also compatible with PC view for front desk managers at institutions. This system is built by combining AppSheet, Spreadsheet, and Google Form technologies to create a simple and low-cost management solution. This method could be simply integrated with a smartphone and used with a phone scanner to easily enter the package tracking number and automatically send the message to receivers. This system has been implemented with 9500 proven of good tracking records and still implemented continuously.